> For the complete documentation index, see [llms.txt](https://eirin-ai.gitbook.io/eirin-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eirin-ai.gitbook.io/eirin-ai-docs/connect-your-sources/google-play.md).

# Google Play

Give Lysto access to read and reply to your Google Play reviews by inviting our service account. Takes about 5 minutes.

**Give Lysto access to read and reply to your app reviews**

This takes about 5 minutes. You invite our service account into your Google Play Console and give it two permissions: reading your reviews and reports, and replying to reviews. We can't change your app, pricing, builds or finances, and you can remove our access at any time.

{% hint style="info" %}
**Before you start:** have the service account email we sent you ready. It looks like this:

`play-reviews-reader@playstore-review-498216.iam.gserviceaccount.com`
{% endhint %}

{% stepper %}
{% step %}

### Invite a new user

In the Google Play Console ([play.google.com/console](https://play.google.com/console)), open **Users and permissions** in the left sidebar, click **Invite new users**, and paste our service account email into the **Email address** field:

```
play-reviews-reader@playstore-review-498216.iam.gserviceaccount.com
```

![Users and permissions → Invite new users](https://592420414-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGQPBrXn3FlQhSCpExATE%2Fuploads%2F8ccy1Pjl5Ey6rTaXVdBq%2F13_Google-Play_step1_invite-user.png?alt=media)
{% endstep %}

{% step %}

### Add your app

On the **App permissions** tab, click **Add app**, tick the game you want to connect, and click **Apply**.

![App permissions → Add app](https://592420414-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGQPBrXn3FlQhSCpExATE%2Fuploads%2FamS3iFcwjUQ447VlkJwT%2F14_Google-Play_step2_add-app.png?alt=media)
{% endstep %}

{% step %}

### Allow replies to reviews

Still under **App permissions**, in the **User feedback** section, turn on **"Reply to reviews"**. This lets us post replies to player reviews for you.

![User feedback → Reply to reviews](https://592420414-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGQPBrXn3FlQhSCpExATE%2Fuploads%2FDwyXIHgf9IJhSkwJVvaK%2F15_Google-Play_step3_reply-to-reviews.png?alt=media)
{% endstep %}

{% step %}

### Give read access, then invite

Open the **Account permissions** tab and turn on **"View app information and download bulk reports (read-only)"**. This lets us read your reviews and review reports. Then click **Invite user** to finish.

![Account permissions → View app information and download bulk reports](https://592420414-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGQPBrXn3FlQhSCpExATE%2Fuploads%2FZRYhnktx7tPwE5IUMoxe%2F16_Google-Play_step4_account-permissions.png?alt=media)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
To turn on replies, you also paste your **Cloud Storage URI** from Play Console into Eirin's store connections in the dashboard.
{% endhint %}

## What this access allows, and what it doesn't

* **Read reviews:** we read review text, ratings and reply details.
* **Reply to reviews:** we can post replies to reviews for you.
* We can't change your app, pricing, builds, finances or store listing.
* **Remove access at any time:** Users and permissions → our service account → Remove access.

{% hint style="success" %}
**Questions?** Just reach out. We're happy to do this with you on a quick call.
{% endhint %}

## Next

Go back to the [sources overview](/eirin-ai-docs/connect-your-sources/sources-overview.md) to connect another platform.


---

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