> For the complete documentation index, see [llms.txt](https://eirin-ai.gitbook.io/eirin-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eirin-ai.gitbook.io/eirin-ai-docs/reference/faq.md).

# FAQ

Quick answers about setup, reports, replies, security and managing more than one game.

## Setup

<details>

<summary>How long does setup take?</summary>

About 15 minutes. See [Set up Eirin](/eirin-ai-docs/getting-started/set-up-eirin.md).

</details>

<details>

<summary>Do I need a separate email address for my agent?</summary>

No, it's optional. With a work email, you can talk to your agent by email and Slack as well as web chat. Without one, you use web chat, and scheduled reports go to the manager's own email.

</details>

<details>

<summary>Can I sign in with a personal Gmail account?</summary>

No. Sign in with your work Google account. Personal addresses such as Gmail or Yahoo don't work.

</details>

<details>

<summary>Who can give Eirin instructions?</summary>

Only the manager, which is the person who signed up. Instructions from anyone else are ignored. Team members can read the reply queue and receive forwarded reports.

</details>

## Reports

<details>

<summary>How quickly will I get my first report?</summary>

Within a few minutes. Ask for a player sentiment report in chat, or by email if your agent has a work email.

</details>

<details>

<summary>How often can I get reports?</summary>

As often as you like: daily, weekly, every two weeks or monthly. Just ask, for example "Send me a report every Monday morning."

</details>

<details>

<summary>Can I get an old report back?</summary>

Yes. Every report is kept, and you can ask for any of them again, for example "Send me the monetisation section from March."

</details>

<details>

<summary>Can I keep a topic out of my reports?</summary>

Yes. Add a report guardrail on your agent's **Playbook** tab. See [Customising your report](/eirin-ai-docs/sentiment-report/customising-your-report.md).

</details>

## Replies

<details>

<summary>Will Eirin post anything without my approval?</summary>

Only if you turn on auto-reply for a store or social account. It's off by default. Even when it's on, replies that need judgement still wait for you. See [Guardrails and permissions](/eirin-ai-docs/trust-and-safety/guardrails-and-permissions.md).

</details>

<details>

<summary>How does Eirin sound like my studio?</summary>

It learns your tone from your team's past replies and follows the reply rules you save. It learns tone, not facts. To teach it about your game, add documents to its [knowledge base](/eirin-ai-docs/working-with-eirin/knowledge-base.md).

</details>

## Access and security

<details>

<summary>Can I remove Eirin's store access?</summary>

Yes, at any time. On the App Store: Users and Access → Integrations → your key → Revoke. On Google Play: Users and permissions → our service account → Remove access.

</details>

<details>

<summary>Do I need to email my App Store .p8 key file?</summary>

No. You upload it in the secure upload field. It's sent over an encrypted connection and stored encrypted.

</details>

<details>

<summary>Can Eirin change my app, pricing or builds?</summary>

No. We can't change your app, pricing, builds or finances on either store.

</details>

## More than one game

<details>

<summary>Can I have more than one agent for the same game?</summary>

No. It's one agent per game. If different teams need different views, set up different report formats and schedules, for example one report for leadership and one for live ops.

</details>

<details>

<summary>Do I need a separate Slack for each agent?</summary>

No. One Slack workspace is enough. An agent with a work email can talk to you on Slack using that email.

</details>

<details>

<summary>Can I change which game an agent covers?</summary>

No. The store link can't be changed after setup. To cover another game, hire a new agent for it.

</details>

<details>

<summary>Do agents share data or settings?</summary>

No. Each agent is separate. Game 1's knowledge base, reply rules and history never reach Game 2.

</details>

<details>

<summary>Can I pause an agent?</summary>

Yes. Click **Disable** on its profile. It stops replying and sending reports, and keeps its settings so you can turn it back on later.

</details>

{% hint style="success" %}
**Still stuck?** Just reach out. We're happy to help on a quick call.
{% endhint %}


---

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