> For the complete documentation index, see [llms.txt](https://eirin-ai.gitbook.io/eirin-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eirin-ai.gitbook.io/eirin-ai-docs/reference/glossary.md).

# Glossary

The words you'll see in these docs and in your dashboard.

| Term                          | Meaning                                                                                                                                                   |
| ----------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Community manager (agent)** | Your Eirin teammate for one game. You give it a name, for example "Eirin", "Nova" or "Sam". You can have one agent per game.                              |
| **Manager**                   | The person who signed up with their work email. Eirin only follows instructions from the manager.                                                         |
| **Work email**                | An optional address in your company domain (for example `eirin@yourstudio.com`) that lets your agent use email and Slack. It can't be changed once added. |
| **Your team**                 | The list of your agents on the home page and in the sidebar.                                                                                              |
| **Workspace**                 | An agent's page for replies waiting on you, its reports, and its chat.                                                                                    |
| **Profile**                   | An agent's settings, with one tab each for Overview, Sources, Knowledge, Playbook, Reporting and Reply setup.                                             |
| **Sources**                   | The places an agent reads, such as the App Store, Play Store, Steam, Reddit, Discord, YouTube and Instagram.                                              |
| **Playbook**                  | The two lists of rules an agent follows: reply guardrails and report guardrails.                                                                          |
| **Reply guardrails**          | Rules every reply must follow, such as "Never promise fixes, dates, or compensation".                                                                     |
| **Report guardrails**         | Rules that keep chosen topics out of your reports.                                                                                                        |
| **Reply rules**               | The saved text that sets your brand voice for store replies: tone, where to send support questions, and what not to promise.                              |
| **Auto-reply**                | When it's on for a store or account, routine replies post on their own. Replies that need judgement still wait for you.                                   |
| **Needs you**                 | The tab in the reply queue with drafts waiting for your approval.                                                                                         |
| **Knowledge base**            | Your game's FAQ, patch notes, game bible and other documents, which Eirin uses to answer players.                                                         |
| **Grounded on**               | The label on a draft that shows which knowledge base entries it used.                                                                                     |
| **Voice learning**            | How Eirin learns your studio's tone from past replies. It learns tone, not facts.                                                                         |
| **Sentiment report**          | Eirin's regular report on how players feel about your game and what to do next.                                                                           |
| **Service account**           | The Google account you invite into Play Console so Eirin can read and reply to Play Store reviews.                                                        |
| **App Store Connect API key** | The .p8 key file, Key ID and Issuer ID you create in App Store Connect so Eirin can read and reply to App Store reviews.                                  |
| **`/setup-channels`**         | The command you run in your Discord server to choose which channels Eirin reads.                                                                          |


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